Shipping & Returns
Australia
We offer both Standard, Express and Free Shipping services in AU. All Australia orders are dispatched from our warehouse in VIC via Australia Post.
Some services may not be available during busy times.
Order in time for Christmas
If you place your order by these dates we'll pack and dispatch it right away to give our courier partners plenty of time to deliver before Christmas.
| Destination | Order by |
| Standard Shipping WA, TAS, NT, VIC (Rural), QLD (Rural) |
10th December |
|
Express Shipping WA, TAS, NT, VIC (Rural), QLD (Rural) |
15th December |
| Rest of Australia | 16th December |
DISPATCH & DELIVERY
Once your order has been dispatched (within 1-3 business days) and a tracking number has been received, you can expect your order to be delivered within the following timeframes:
STANDARD
| Destination | Timeframe (after dispatch) | Rate (under $140) | Rate (over $140) |
| VIC | 2-4 business days | $12.99 | Free |
| ACT | 3-4 business days | $12.99 | Free |
| NSW | 3-4 business days | $14.99 | Free |
| QLD | 3-5 business days | $14.99 | Free |
| TAS | 3-5 business days | $14.99 | Free |
| SA | 3-5 business days | $15.99 | Free |
| WA | 6-9 business days | $15.99 | Free |
Free standard shipping is available when you spend over $140 (excluding rural addresses)
EXPRESS
| Destination | Timeframe (after dispatch) | Rate |
| VIC | 1-2 business days | $21.99 |
| ACT | 2-3 business days | $21.99 |
| NSW | 2-3 business days | $21.99 |
| QLD | 2-3 business days | $21.99 |
| TAS | 2-3 business days | $21.99 |
| SA | 2-3 business days | $21.99 |
| WA | 2-5 business days | $21.99 |
New Zealand
To deliver to NZ, please visit ecoya.co.nz
United Kingdom
We offer both Standard and Express shipping services. Shipping fees are calculated at checkout based on your shipping address
EXPRESS
- Dispatch Time: Within 24 hours
- Delivery Time: 3 to 5 business days* to mainland United Kingdom after dispatch
STANDARD
- Dispatch Time: Within 2 to 3 business days.
- Delivery Time: 4 to 7 business days* to mainland United Kingdom after dispatch.
*Rural deliveries may take longer
IMPORTANT INFO
- All orders are dispatched from Melbourne, VIC, Australia via Australia Post.
- Signature Required: Both Standard and Express deliveries require a signature upon receipt.
- We do not deliver to parcel lockers or PO boxes.
- Please allow additional processing time during high-order periods like promotions or seasonal events.
DELAYS & RETURN TO SENDER
While we aim to meet delivery estimates, delays may occur due to transit or customs processing. If your order is delayed, our team can assist by lodging an enquiry on your behalf.
In the event of a redirection for United Kingdom orders that are sent back to the sender due to failed delivery at no fault of the sender, additional shipping costs and import fees required for the return to sender will be charged to the receiver. Any refunds issued in association with such redirections will be made less any freight on export, freight on re-import, customs taxes, duties, fees and charges. Any re-shipment of returned orders will incur an additional shipping cost.
DUTIES & TAXES
For all United Kingdom orders, import or customs duties (including GST and VAT) may be charged once the order reaches the destination country and must be paid by the person placing the order. We will not refund your order if you do not want to pay the import or customs duty. Customs duties and policies vary per country, you can see what the thresholds are for your country via this link. Please note this also may impact delivery timings.
Rest of World
ECOYA currently offer shipping to the United Kingdom, Australia and New Zealand and are looking to expand very soon! For a full list of international stockists please visit our stockists page here
Returns
We want you to be completely satisfied with your purchase. If for any reason you’re not, you may return it for a full refund or replacement within 30 days of purchase.
- Items must be returned in unused condition with their original packaging
- Returned goods must be in un-used condition with packaging and order confirmation included.
- Returns will be processed within 3–7 business days once received
- We cannot refund postage and packaging unless goods are deemed to be faulty
- The customer is responsible for return shipping
To return your purchase, please contact us here for further instructions and the return shipping address.
Please note, with Mystery Boxes, Black Friday or Factory Sale purchases, we do not accept returns, exchanges, cancellations or change of address.
Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However, if damage has occurred to the product(s) inside, please contact us here and we will be more than happy to resolve any issues.
Cancelled Orders
You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request. Contact us here
