Terms of Trade

Any request for supply of products (order) you place with us and any Products we sell to you are subject to these Terms and the website Terms of Use which you are deemed to accept by clicking on “I accept” where indicated. Your use of a Product is also subject to any additional terms and conditions which apply specifically to that Product. These Terms prevail over any inconsistent terms in any other communication or agreement.

1. Definitions

Credit Card Account means your Visa or MasterCard account as notified to us in your order form;

GST means goods and services tax payable under the A New Tax System (Goods and Services Tax) Act 1999 and NZ GST ACT 1985.

Intellectual Property includes (without limitation) any right to, and any interest in, any patent, design, trade mark, trade name and all goodwill rights associated with such works, copyright, trade secrets and any other proprietary right or form of intellectual property (protectable by registration or not) in respect of any know-how, technology, concept, idea, specification, formula, drawing, photograph, image, document, programme, design, system, process, logo, mark, style or other thing of similar nature, conceived, used, developed or produced by any person;

Person includes a corporation, association, firm, company, partnership or individual;

Product means the products on this website which you may order from us;

Service means the ECOYA online service governed by the website Terms of Use and any other terms and conditions contained on the Site;

Site means the ECOYA website;

Terms means these terms of sale;

We, our, us means ECOYA Pty Ltd ACN 109 185 113, ECOYA NZ Ltd 3149905 its agents, representatives, successors and assigns; and

You, your means the person placing the order for Products on this website pursuant to these Terms, including that person’s successors and assigns.

2. Ordering

You must:

Only order Products in accordance with the instructions on this website; and

pay for the Products in full (without set-off or deduction of any kind) by authorising us to charge your Credit Card Account.

You warrant that you are authorised to use your Credit Card Account by the relevant credit card company.

While we will endeavour to fulfil your order, we will not be liable to any person if we decline to fulfil an order, or we are unable to supply the Products in your order. No contract for sale and purchase of Products will be formed, or variation or cancellation made, until we confirm acceptance of your order, variation, or cancellation. Some Products may be unavailable from time to time. We reserve the right to alter, upgrade or discontinue any Product or information contained on the Site without notice.

We may cancel orders if we believe that they are fraudulent, or if an error has occurred including, without limitation, listing with an incorrect price or information.

For transactions shipped within New Zealand, Australia and all other territories, your credit card will be charged by “ECOYA NZ”.

3. Price and Payment

All prices displayed on ecoya.com are represented in AUD or NZD. Where applicable local taxes are shown and included in the price.

Where you require the Products to be packaged in a non-standard manner, we may charge for the cost of the packaging in addition to the costs set out above.

All prices are correct at time of publication; however, we reserve the right to alter prices for any reason at any time.

Products displayed on ecoya.com will be purchased using a secure online Visa or MasterCard transaction facility.

4. International Orders

ECOYA do not currently ship online orders outside of Australia & New Zealand, however if in future we offer this service, the below terms apply.

You are liable for the payment of any local country import duty, customs or sales taxes levied on the Products purchased.

All international orders will be converted into your local currency at the rate applied by your credit card company.

No GST will be charged on sales of goods dispatched outside of Australia and New Zealand.

Credit card transactions are processed in New Zealand. Some banks may charge an overseas transaction fee and or/foreign currency exchange fee for purchase made outside of New Zealand.

5. Promotions and Offers on the Site

All promotions and offers are exclusive to ecoya.com unless otherwise stated. Any promotion or offer may not be used in conjunction with another unless otherwise stated. Promotions and offers are subject to availability and ECOYA reserves the right to revoke promotions and offers at any time and for any reason without notice.

ECOYA reserves the right to run promotions and offers for set periods of time and in specific geographies and not others if it so chooses.

Free gifts cannot be exchanged for cash, resold by the purchaser, or returned for a refund or replacement unless the product is faulty.

Any decision made by ECOYA regarding promotions and offers on the site is full and final.

6. ECOYA Gift Voucher Conditions

Gift vouchers are online vouchers only, purchase of gift vouchers can be made from the site and redeemed on the site only, not redeemable at ECOYA flagship stores or stockists.

Gift vouchers can be purchased in AUD or NZD and are valid for 12 months from date of issue. Gift vouchers are non-transferable and may not be returned or redeemed for cash.

Gift vouchers must be used in one transaction. If under redeemed the remaining amount will not be reissued or refunded.

If your order exceeds the value of the gift voucher, the remaining balance must be paid for by credit or debit card.

Loyalty rewards and promotion codes cannot be used on gift voucher purchases.

If you return products you have purchased using a gift voucher, the remaining balance will be credited as loyalty points to your online account. These points can be redeemed against subsequent online orders.

Gift vouchers will be emailed to the recipients email address stated at time of purchase and a confirmation sent to the purchaser as a receipt. ECOYA are not liable for delivery of gift vouchers to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.

ECOYA is not responsible if a gift voucher is lost, stolen, destroyed or used without permission.

Sales tax and shipping is applicable on any products purchased with an ECOYA gift voucher. Shipping will not be charged on the purchase of a gift voucher, unless other ECOYA products are also purchased within the same order.

7. Club ECOYA Membership & Loyalty Program

7.1 An individual is deemed to be a Club ECOYA member upon account registration on the site. As a registered member an individual is eligible to receive loyalty rewards on all online purchases. Club ECOYA loyalty rewards are only open to individuals with a valid email address. Individuals who register an online account with ECOYA agree to be legally bound by the following terms and conditions.

7.2 Club ECOYA rewards are valid on the ECOYA site only, not valid in ECOYA flagship stores or stockists. Club ECOYA launched on 15th May 2015. Purchases and rewards will start accruing from this date only, no past purchases can be added to a members account.

7.3 Earning rewards

A member must be logged in at the time of purchase for rewards to accumulate.

With every $250 spent on product at ecoya.com a $25 reward will be added to a member’s online account. The $250 amount can be accumulated from one or several purchases.

The calculation of purchases includes any product on the website only. Shipping is not included in the calculation. Rewards cannot be earned on shipping or products paid with loyalty rewards.

7.4 Redeeming rewards

Rewards can be redeemed on any future purchase at ecoya.com. To redeem a reward the ‘pay with reward’ button must be selected at the checkout. The total reward amount will be deducted from the product order amount. Rewards are not deducted from shipping costs. Shipping will be charged as per ECOYA’s shipping policy.

If the order amount exceeds the reward amount used, the remaining cost will be charged to a credit card as per ECOYA’s payment policy. If rewards are un-redeemed they will continue to accrue until the expiry date. Rewards expire 12 months from the date of issue.

7.5 Other

Loyalty points are not transferable between members or for cash.

It is the responsibility of the member to update their membership profile and personal details.

By registering an ECOYA online account, you will be subscribed to electronic communication sent by ECOYA. A member can opt out of electronic communication by unsubscribing from the link at the bottom of any email sent by ECOYA

7.6 ECOYA reserve the right to modify the Terms & Conditions of the membership and loyalty program at any time. In its absolute discretion, ECOYA reserves the right to cancel, terminate, modify or suspend the Club ECOYA loyalty program at any time. In this case any existing rewards will be removed from a members account, however all personal details and login information will be accessible. Refer to our privacy policy for further terms and conditions on account creation.

8. Delivery

We will deliver the Products to the premises nominated in your order at your cost (at the rate specified herein), unless provided as a promotion, within a reasonable time of accepting your order. If we have specified a delivery date, we will try and deliver the Products to you by that date. Time will not be of the essence and we will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.

We may deliver the Products to you by instalments and each delivery will be a separate contract independent from the other deliveries.

We will re-deliver, replace or refund the Product (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.

9. Title and Risk

We remain the owner of the Products we supply to you until you have paid in full all amounts that you owe us for all the Products. The Products are at your risk as soon as they leave our premises for delivery to you.

10. Limitation of our Liability

To the extent permitted by law, all express or implied conditions and warranties in connection with the Site, the Service and the sale of any Products are excluded.

We do not exclude liability under any condition or warranty which cannot be excluded by law. In those circumstances, to the extent permitted by law, we expressly limit our liability for breach of a condition or warranty implied by virtue of any law at our option to:

the replacement of the Products; or

the supply of equivalent Products; or

making a full refund to you.

Where you resupply the Products in trade:

to a person, you must include a term in your contract with that person that, to the extent permitted by law, all express or implied conditions and warranties in connection with the sale of any Products are excluded; and

you must not make any representation in relation to the performance, quality or application of the Products without our prior written approval.

11. Our Obligations to You

The material and information contained on the Site is supplied to enable you to make your own determination as to a Product’s suitability for your purposes prior to placing an order. Nothing on the Site is to be construed as a recommendation to use any Product.

You agree that we, and anyone that we are responsible for, are not liable to you at law, by statute, in equity or otherwise arising from our relationship for any loss (including, without limitation, loss of profits), cost, damage, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with, the supply or non-supply of the Products, for any breach of our obligations under these Terms, or for any other reason which relates to these Terms or the Products.

If, despite the other provisions of these Terms, we are found to be liable to you then, without limiting your obligation to indemnify us in accordance with these Terms, our liability for any single event or series of related events is limited to the amount you paid for the Product which gave rise to your claim.

You confirm that these Terms are reasonable having regard to the price payable for the Products and their nature.

12. Return of Products

Subject to your rights at law, we will only accept the return of Products if:

we accept that the Products were damaged or faulty at the time of delivery to you, in which case we will (at our option) replace the Products or credit your Credit Card Account with a full refund; or

we accept that you have received a Product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect Product with the correct Product or credit your Credit Card Account with a full refund.

You must pay all costs of returning Products to us, however, we will refund those costs if we accept the return of Products under clause 10. All Products returned must be in their original condition and packaging (except for defective or faulty Products) along with any accompanying accessories and an explanation for returning the Products. Please return orders placed in New Zealand to: ECOYA c/o Supply Chain Solutions, 11 Timberly Road, Mangere, Auckland, 2022. All orders placed in Australia to: ECOYA c/o McPhee Distribution Services, 16-28 Transport Drive, Somerton, VIC 3062.

If you have any problems regarding your order – you may contact us at info@ecoya.com (citing an order number).

13. Copyright

You acknowledge that we remain the sole owner or licensee of all Intellectual Property rights in the Products, including, for the avoidance of doubt all copyright in the design, layout and formatting of the Products. You must not copy, alter, reproduce or publish any Product or any part of a Product, nor permit any person to do so, except as authorised by these Terms, or otherwise in writing by us.

14. Indemnity

You agree to indemnify and keep us indemnified against all loss (including, without limitation, loss of profits), costs, damage, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with, your access to, or use of, the Site, or the supply or non-supply of Products.

You further agree to indemnify and hold us harmless from any claim or demand, including legal fees on full indemnity basis, made by any third party due to or arising out of:

a breach of these Terms by you; or

the infringement by you, or another user of the Service using your name and password, of any intellectual property or other right of any person or entity.

15. Privacy

In completing and submitting an order for Products, you will be providing us with personal information. Your information and any other personal information that you may provide to us will be held by us in accordance with our Privacy Policy, and will be used for management purposes, to process your order (and any future orders you may make), to enforce any legal or other rights we may have against you in any manner that we see fit, and to keep you informed about new products, specials and other information that may be of interest to you, including without limitation via electronic messages.

If the information is not provided your order may not be processed.

You have rights of access to, and to request correction of, your personal information. To do so contact Ecoya at info@ecoya.com.

16. General

Vienna Convention Excluded

The United Nations Convention on Contracts for the International Sale of Goods (1980) does not apply to these Terms of Sale.

No Waiver

Any exercise or failure to exercise any right or remedy available to us does not limit our rights to exercise that or any other right or remedy. A waiver of any of these Terms must be specified in writing and signed by one of our authorised officers.

Express Rights

The exercise by us of any express right set out in these Terms (express right) is without prejudice to any other rights, powers or remedies available to us in these Terms, at law or in equity, including any rights, powers or remedies which would be available to us if the express rights were not set out in these Terms.


Where any part of these Terms is rendered void, unenforceable or otherwise ineffective by operation of law that will not affect the enforceability or effectiveness of any other part of these Terms.


You must not assign your rights, or subcontract your obligations, under these Terms without our prior written consent.

Application of these Terms

These Terms prevail over any inconsistent Terms in any other communication or agreement, even if at some later date we, or our agents, sign or otherwise purport to accept the Terms of that communication or agreement.


We may amend these Terms from time to time by posting new terms and conditions on this Site. These amendments will usually take effect 7 days after the changes have been posted on the Site. You should review these Terms each time you use the Service for any amendments. Please ensure you are familiar with them as changes may have been made to previous versions. Continued use by you of the Service following any amendments to these Terms will constitute your acceptance of the new terms & conditions applying to the Service.

17. Cookies

We use cookies to provide a better overall experience for our users. Stored on your computer, these cookies include information about your interactions with the ECOYA site. They are used by our content management system to remember your details. This enables us to make your future site visits more enjoyable, with the most accurate information possible.