ECOYA product safety instructions

Candle safety

We love that you enjoy burning our candles in your home, however there are some important safety instructions that must be followed in order to have the best candle burning experience.
The most important thing to remember is that candles are a naked flame and they need to be treated with caution and respect.
We take candle safety very seriously at ECOYA, so when you first open your ECOYA candle, you will find safety instructions inside the candle jar and on the base of both the carton and the vessel. It is important to read these instructions for safe candle burning.

Please note these instructions apply to both ECOYA and Kinship by ECOYA candles.

  • We advise that before every burn you trim the wick of your candle. This includes the very first burn. The wick only needs to be approximately 6mm in length to do its job effectively.

    Why?
    If your wick becomes too large, it can mushroom, causing excess soot and more heat, so will therefore burn through your candle faster, decreasing the overall burn time.

  • Do not burn your candle for longer than three hours.

    Why?
    Our candles are poured into vessels made from annealed soda-lime silicate glass, a glass designed specifically for candle burning. However by burning your candle for longer than the advised period, the vessel may become hot to touch and through this may cause injury.


  • Discontinue burning your candle when 10mm / 1cm of wax is remaining.

    Why?
    Our wicks have been designed to self-extinguish at approximately 10mm. However, if your candle has been burning for a longer period of time the wick is likely bigger and therefore generating more heat and burning through the wax faster. If it becomes too hot, the heat can surpass the crimping in the wick which is designed to self-extinguish. The wick is attached to a metal tab on the bottom of your candle and if that overheats then breakages may occur.

  • Always ensure you burn your candle on a stable and heat resistant surface, away from drafts or items that can catch alight.

  • If you’re burning more than one candle at a time, space your candles approximately 100mm (10cm) apart.

  • Never leave a burning candle unattended or near children or pets.

Tips & tricks of wicks & wax

While not much thought is given to the burning technique of your candle, there are a few tips and tricks to follow to ensure you make the most of your ECOYA candle.
  • Burn your ECOYA candle for a minimum of an hour, or until the wax pool reaches the edge of the vessel.

    Why?
    Burning your candle to the edge of the vessel will prevent tunnelling. By burning your candle so the wax pool reaches the edge of the jar, it will mean that all subsequent burns will burn evenly, therefore maximising burning time.

  • To extinguish your candle, use a snuffer or blow it out gently. This will eliminate black sooty particles from getting stuck in the wax.

  • Do not use liquid or the lid to extinguish your candle. The lid is not a snuffer.

  • Re-using your ECOYA candle - You can re-use your ECOYA glass jar by gently washing out the remaining wax with warm soapy water. Be careful not to use anything too abrasive when washing as you may scratch the inside of the jar.

  • They make for a great vase, the perfect jar for your makeup brushes, cotton buds or even under the sink with your washing up utensils.



Diffuser safety & use

Our ECOYA diffusers are designed to diffuse fragrance through their reed sticks, subtly scenting your space.

Just like candle safety, we take the safety of all of our products very seriously at ECOYA. It is important to read our instructions for safe product use and to achieve the best fragrance experience. All ECOYA fragrances are phthalate free.

Please note these instructions apply to both ECOYA and Kinship by ECOYA diffusers.
How to use:
  • Unscrew lid and remove the plastic stopper from the decanter. Place reeds into decanter and replace lid. The natural reeds will absorb the oil and fill your room with a long lasting fragrance.

  • Avoid direct sunlight and draughty areas to get the most from your fragrance. Wipe down any dust with a soft damp cloth to keep the reeds clean.
Safety instructions:
  • Keep away from heat, flames and out of the way of children and pets. Do not swallow. If ingestion does occur, rinse mouth with water and seek medical advice.

  • Do not allow the oil to come into contact with skin, furniture, fabrics or finished wood and enamel surfaces. If contact does occur, rinse thoroughly with soap and water.

  • May cause skin irritation. May cause an allergic skin reaction. Causes serious eye irritation. Keep out of reach of children. If liquid comes into contact with skin, wash with soap and water. If skin irritation or a rash occurs get medical advice/attention. If liquid comes into contract with eyes, rinse with water for several minutes. Remove contact lenses if present and continue rinsing. If eye irritation persists, get medical advice/attention.

Bodycare safety & use

ECOYA Bodycare is rich with botanical oils to nourish the body. Blended with beautiful fragrances, it’s designed to leave your skin feeling lush, with a long-lasting fragrance.

Nourishing, deliciously fragranced bodycare that uses the best botanical bases of macadamia, coconut and almond oils with rich Vitamin E and free from parabens, propylene glycol, silicone and artificial colours. All ECOYA fragrances are phthalate free.

Please note these instructions apply to both ECOYA and Kinship by ECOYA bodycare.
Important notes for use:

It is important to read the ingredient list on the product if you do have any allergies. Please avoid contact with eyes and discontinue use if any irritation occurs. We recommend patch testing before use. Please store below 30°c.

Plug-In Diffuser safety & use

Our latest innovation in home fragrance, the ECOYA Plug-In Diffuser simplifies home fragrance.

Plug your diffuser into any wall socket and enjoy your favourite ECOYA fragrances for up to 700 hours.

How to use:
Ensure you have purchased an ECOYA Fragrance Flask. Remove lid from the Fragrance Flask and insert into the base of the Plug-In Diffuser until you hear a click. Plug into a wall socket and switch on power. Use only as directed in well-ventilated areas.
Safety instructions:
  • Do not use in small, confined pet areas without adequate ventilation.
  • Not recommended for use in babies’ rooms.
  • Always switch off at the socket before removing or inserting the flask refill.
  • Keep in an upright position.
  • Do not place in an area where the diffuser may be susceptible to hard knocks. If unit become damaged, switch power off at the socket before removal.
  • Do not attempt to repair or alter the unit.
  • Do not obstruct or block air flow from the diffuser.
  • Do not operate with wet hands or metal objects.
  • Do not use with extension cords or multi plug adapters.
  • Do not use continuously. Use a maximum of 6 hours at a time.
  • Do not place near a source of heat or direct sunlight.
  • To clean the appliance, unplug and use a dry cloth.
  • If unit becomes damaged, switch power off at the socket before removal.
  • Use only ECOYA Plug-In Fragrance Flasks with the ECOYA Plug In Diffuser. The use of other refills may give rise to toxic or fire risk.




  • Plug-In Diffuser Fragrance Flask safety & use:
    Keep away from heat, flames and out of the way of children and pets. Do not swallow. If ingestion does occur, rinse mouth with water and seek medical advice. Do not allow the oil to come into contact with skin, furniture, fabrics or finished wood and enamel surfaces. If contact does occur, rinse thoroughly with soap and water. Do not ingest product. If product is ingested then seek medical advice.
If you do have any further questions, please get in touch with us. Contact us at hello@ecoya.com