Privacy Statement

At ECOYA, we are deeply committed to protecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information when you engage with us. We encourage you to read this statement alongside any other terms or conditions that may apply to our services.

What Personal Information Do We Collect?

We may collect the following personal information from you:

  • Your contact details (e.g., name, email, address)
  • Payment information (for orders)
  • Product preferences, including fragrance choices, style, and size
  • Interaction details, such as website activity, social media engagement, and ad interactions
  • Customer service inquiries, feedback, and survey responses
  • Call recordings for service improvement
  • CCTV footage (for security purposes while in store)
  • Loyalty program entries and competition participation
  • Any other personal data you choose to provide us

We may also gather personal information from trusted third-party sources, provided you have consented to share such details with us.

How Do We Use Your Personal Information?

We use your personal information to enhance your experience with ECOYA and to provide you with our products and services. This includes, but is not limited to:

  • Processing orders and completing transactions
  • Customising your shopping experience based on preferences and interests
  • Administering our loyalty programs, promotions, and events
  • Communicating about new products, promotions, or offers that may interest you
  • Conducting market research and customer satisfaction surveys
  • Improving our website, products, and customer service
  • Managing employee recruitment and compliance requirements
  • Complying with legal and regulatory obligations

Legal Grounds for Processing Your Information

We process your personal information based on various grounds, such as fulfilling a contract (e.g., processing an order), obtaining your consent, or addressing legitimate business interests (e.g., improving services).

Who Do We Share Your Information With?

We may share your information in the following instances:

  • Within ECOYA and our affiliated entities to deliver our services
  • With third-party service providers who assist us in operations (e.g., payment processors, delivery partners)
  • With marketing partners for advertising and promotional purposes (with your consent)
  • With legal authorities, if required by law

We will never sell your personal information to third parties.

How Do We Secure Your Information?

Your privacy and security are our top priority. We employ advanced security measures to protect your personal data from unauthorised access, alteration, or misuse. This includes technical, physical, and administrative safeguards.

For your own security, please avoid submitting sensitive information (such as credit card details) via email or on unsecured platforms.

Do We Use Automated Decision Making or Profiling?

We do not engage in automated decision-making that significantly affects you. However, we do use personal information to tailor your shopping experience and deliver relevant advertising, ensuring a personalised experience.

How Long Do We Keep Your Information?

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Statement or as required by law.

Where Do We Hold Your Information?

We will keep your personal information:

  • Until we no longer have a valid reason for keeping it
  • Until you request us to stop using it
  • For as long as required by law.

We may keep just enough of your personal information to ensure that we comply with your requests for deletion.

Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you
  • Correct or update your information
  • Request deletion of your personal information
  • Object to certain types of processing or withdraw consent at any time
  • Request data portability or restrict processing
  • Lodge a complaint with your local data protection authority

For more details or to exercise any of these rights, please contact us using the details below.

Have a Question or Concern?

We are here to help. If you have any questions or concerns about how we handle your personal information, please reach out to us at hello@ecoya.co.nz.

If you feel that your privacy concerns have not been resolved to your satisfaction, you have the right to contact the relevant privacy regulator in your region.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be reflected on this page, so we encourage you to review it periodically.

 

Mobile Terms of Service

ECOYA AU

Last updated: Sept. 24, 2025

The ECOYA AU mobile message service (the "Service") is operated by ECOYA AU (“ECOYA AU”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to ECOYA AU’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of ECOYA AU through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with ECOYA AU. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to ECOYA or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other ECOYA AU mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to ECOYA or email hello@ecoya.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.